ãã®èšäºã¯çŽ15åã§èªããŸãã
ãã§ããŒã¯ãªããã¯ãææªãšèšãããçç±ïŒé«å質ãµãŒãã¹ãšãã®ä»£å
ããã§ããŒã¯ãªããã¯ææªããšã®å£°ããããã§èŠåããããŸãããæ¬åœã®ãšããã¯ã©ããªã®ã§ãããããæ¬èšäºã§ã¯ããã§ããŒã¯ãªããã¯ãæäŸããé«å質ãªå»çãµãŒãã¹ã®å®æ ãšãããã«äŒŽãæéã®é«ããäºçŽã®åãã¥ãããªã©ã顧客æºè¶³åºŠã«åœ±é¿ãäžããæ§ã ãªèŠå ã«ã€ããŠæ·±æãããŸããå»çã®è³ªãšæéããããŠã¹ã¿ããã®å¯Ÿå¿ã¯ãã¯ãªããã¯éžã³ã®éèŠãªãã€ã³ãã§ãããã®èšäºãéããŠããã§ããŒã¯ãªããã¯ã®çã®å§¿ãæããã«ããŸãããã
èšäºã®ãã€ã³ã
- ãã§ããŒã¯ãªããã¯ã®é«å質ãªå»çãµãŒãã¹ã®è©³çŽ°
- æéã®é«ããäºçŽã®åãã¥ãããªã©ã®ãã¡ãªãã
- ã¹ã¿ããã®å¯Ÿå¿ãšé¡§å®¢æºè¶³åºŠã®é¢ä¿
- ã¯ãŒãªã³ã°ãªãã®å¯åŠãæ²»çæ³ã®éžæè¢
ãã§ããŒã¯ãªããã¯ã¯é«å質ãªãµãŒãã¹ãæäŸããŠããããæéã®é«ããã¹ã¿ãã察å¿ã«äžæºãããã
ãã§ããŒã¯ãªããã¯ã«é¢ããçå®
- ãã§ããŒã¯ãªãã㯠å£ã³ã ãããã®è©å€
- ãã§ããŒã¯ãªãã㯠å£ã³ã ã·ããžã®å¹æ
- ãã§ããŒã¯ãªãã㯠åŠå²ã®è©³çŽ°
- ãã§ããŒã¯ãªãã㯠æéäœç³»ã®åæ
- ãã§ããŒã¯ãªãã㯠äºçŽã·ã¹ãã ã®äœ¿ãåæ
- ãã§ããŒã¯ãªãã㯠ãããæ²»çã®å®æ
- ãã§ããŒã¯ãªãã㯠ããã跡察ç
- ãã§ããŒã¯ãªãã㯠è±æ¯ãµãŒãã¹ã®è³ª
ãã§ããŒã¯ãªãã㯠å£ã³ã ãããã®è©å€
ãã§ããŒã¯ãªããã¯ã®ãããæ²»çã¯ãæ§ã ãªè質ã«å¯Ÿå¿å¯èœãª7çš®ã®è±æ¯æ©ã䜿çšããå»çè±æ¯ã®åéã§19幎以äžã®å®çžŸãš30äžä»¶ä»¥äžã®æœè¡çµéšãæããŠããŸãââãããããé«ãæéèšå®ãšå§èªã®ãã€ããã顧客ã®äžæºã®äž»ãªåå ãšãªã£ãŠããããã®çµæãäžéšã®å©çšè ããã¯åŠå®çãªå£ã³ããèŠåããããŸãââã
ãã§ããŒã¯ãªããã¯ã®ãããæ²»çã«å¯Ÿããè©å€ã¯ãå¹æèªäœã«å¯Ÿããè¯å®çãªæèŠãšãæéãå§èªã«é¢ããåŠå®çãªæèŠãæ··åšããŠããŸããç¹ã«æéé¢ã§ã¯ãå šèº«è±æ¯ã®ã³ãŒã¹ã50äžåãè¶ ãããªã©ãä»ã®ã¯ãªããã¯ãšæ¯èŒããŠãé«ããšãã声ãå€ãèŠãããŸãââã
ãããæ²»çã®å¹æã«ã¯è¯å®çãªå£°ãå€ãã§ããããã®äžæ¹ã§ãæœè¡ã³ãŒã¹ã®æéãé«é¡ã§ããç¹ããé«é¡ãªãã©ã³ãžã®å§èªããã€ãããšããç¹ã顧客æºè¶³åºŠãäžããŠããäž»ãªèŠå ãšãªã£ãŠããŸãââããŸããåæ¥ã®äºçŽãåãã¥ãããšããåé¡ããã¹ã¿ããã®å¯Ÿå¿ã«é¢ããäžæºããããå šäœçãªè©å€ãæãªã£ãŠããŸãââã
å ·äœçãªäŸãšããŠã¯ããã§ããŒã¯ãªããã¯ã®å šèº«è±æ¯ïŒVIOã»é¡å«ãïŒã®5åã³ãŒã¹ã501,600åãšããé«é¡ãªæéèšå®ã§ããç¹ãæããããŸãââãããã«ã1500人ã®ã¢ã³ã±ãŒãã«ãããšãæœè¡ã®æè¡ãäœããšããæèŠããè±æ¯å¹æã«æºè¶³ã§ããªããšãã声ãèŠãããŸãââã
以äžã®çç±ããããã§ããŒã¯ãªããã¯ã®ãããæ²»çã«é¢ããè©å€ã¯ãå¹æã«é¢ããŠã¯äžå®ã®ä¿¡é ŒãåŸãŠãããã®ã®ãé«é¡ãªæéèšå®ãšæœè¡ã«é¢ããäžæºã圱ãèœãšããŠãããšèšããŸãã
ãã§ããŒã¯ãªãã㯠å£ã³ã ã·ããžã®å¹æ
ãã§ããŒã¯ãªããã¯ã«ãããã·ãæ²»çã¯ãé«åºŠãªå»çæ©åšãçšããå°éçãªã¢ãããŒãã§è¡ãããäžéšã®å©çšè ããã¯å¹æãå®æããŠãã声ãæãã£ãŠããŸãããããããã®å¹æã¯å人ã®è質ã«å€§ããäŸåãããããå šãŠã®æ£è ã«äžæ§ãªçµæãåŸããããšã¯éããŸããããŸããæéã®é«ããå¿ èŠãªæœè¡åæ°ã«é¢ããæžå¿µãã顧客æºè¶³åºŠã«åœ±é¿ãäžããŠããŸãã
ãã§ããŒã¯ãªããã¯ã®ã·ãæ²»çã«é¢ããå£ã³ãã§ã¯ãå¹æã®å®æã«ã¯å人差ããããæ²»çè²»çšãšæœè¡åæ°ã«é¢ããäžå®ã倧ããªåé¡ãšãªã£ãŠããŸããã·ãæ²»çã«é¢ããŠã¯ãç·åçãªæºè¶³åºŠãé«ããªãããšã䌺ããŸãã
ã·ãæ²»çã®å¹æã«ã¯å人差ããããå¹æãå®æãããŸã§ã«ã¯æéãšè²»çšãããããšããææãå€ãèŠãããŸãããã®ããšã¯ãç¹ã«æéé¢ã§ã®æžå¿µã«ç¹ãã£ãŠããããã§ããŒã¯ãªããã¯ã®å šèº«è±æ¯ïŒVIOã»é¡å«ãïŒ5åã³ãŒã¹ã501,600åãšããé«é¡ãªæéèšå®ããã·ãæ²»çã«ããã顧客æºè¶³åºŠã«ã圱é¿ããŠããããšãèããããŸãââã
äŸãã°ããã§ããŒã¯ãªããã¯ã®å šèº«è±æ¯ïŒVIOã»é¡å«ãïŒ5åã³ãŒã¹ã®æéã¯501,600åã§ãããä»ã®ã¯ãªããã¯ãšæ¯èŒããŠãé«é¡ã§ãããšãããŠããŸãââããŸããæ£è ã®éã§ã¯ãé«ãæéã«èŠåã£ãå¹æãå®æã§ããŠããªããšãã声ãããããããæºè¶³åºŠã®äœãã«ç¹ãã£ãŠããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®ã·ãæ²»çã«é¢ãã顧客æºè¶³åºŠã¯ãå¹æã®å®æã«å人差ãããããšãšãæ¯èŒçé«é¡ãªæ²»çè²»çšãéèŠãªèŠå ãšãªã£ãŠããŸãããã®ãããæ£è ã¯æ²»çã«å¯ŸããæåŸ å€ãšå®éã®çµæãšã®ã®ã£ããã«äžæºãæããããšãå€ãããã§ãã
ãã§ããŒã¯ãªãã㯠åŠå²ã®è©³çŽ°
ãã§ããŒã¯ãªããã¯ã§ã¯ãç¹ã«åŠçã«åããŠèšèšãããå²åŒãã©ã³ãæäŸããŠããŸãããã®åŠå²ãã©ã³ã¯ãå»çè±æ¯ãçŸå®¹ç®èç§ã®æ²»çã«ãããŠãåŠçã®çµæžçãªè² æ ã軜æžãã質ã®é«ãæ²»çãåããæ©äŒãæäŸããŠããŸãããããããã®å²åŒãå©çšããããã«ã¯ãæå¹ãªåŠç蚌ã®æ瀺ãå¿ èŠã§ãããããã«å²åŒã®æ¡ä»¶ãç¯å²ã«ã€ããŠã¯ãäºåã«ç¢ºèªãå¿ èŠã§ãã
ãã§ããŒã¯ãªããã¯ã®åŠå²ãã©ã³ã¯ãåŠçã®éã§é«ã人æ°ãèªã£ãŠãããç¹ã«æéé¢ã§ã®è² æ 軜æžãè©äŸ¡ãããŠããŸãã
åŠçã¯äžè¬çã«åå ¥ãéãããŠãããããå»çè±æ¯ãçŸå®¹ç®èç§ã®æ²»çã«é¢ããé«é¡ãªè²»çšã¯å€§ããªè² æ ãšãªããã¡ã§ãããã§ããŒã¯ãªããã¯ã®åŠå²ãã©ã³ã¯ããã®ãããªåŠçã®çµæžçãªå¶çŽãèæ ®ããæé ãªäŸ¡æ Œã§é«å質ãªæ²»çãåããããããã«èšèšãããŠããŸãã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã§ã¯ãã»ãããã©ã³ãéšäœå¥ãã©ã³ãªã©ãæ§ã ãªæ²»çãªãã·ã§ã³ãæäŸããŠããããããã®ãã©ã³ã«å¯ŸããŠåŠå²ãé©çšãããŸããäŸãã°ãVIOãªãã®å šèº«è±æ¯ã¯çŽ15äžåå°ããå©çšå¯èœã§ãããã¯éåžžã®æéãããããªãäœäŸ¡æ Œã§ãââãåŠç蚌ãæ瀺ããããšã§ããããã®æ²»çãªãã·ã§ã³ãå²åŒäŸ¡æ Œã§å©çšããããšãã§ããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®åŠå²ãã©ã³ã¯ãåŠçã«ãšã£ãŠéåžžã«äŸ¡å€ã®ãããªãã·ã§ã³ã§ãããçµæžçãªè² æ ã軜æžããªãã質ã®é«ãå»çãµãŒãã¹ãåããããšãå¯èœã§ãããã ããåŠå²ã®è©³çŽ°ã«ã€ããŠã¯ãäºåã«ç¢ºèªããããšãéèŠã§ãã
ãã§ããŒã¯ãªãã㯠æéäœç³»ã®åæ
ãã§ããŒã¯ãªããã¯ã®æéäœç³»ã¯ãå»çè±æ¯ãçŸå®¹ç®èç§ã®æ²»çã«ãããŠå šäœçã«é«ãã«èšå®ãããŠããŸããç¹ã«ãå šèº«è±æ¯ããããæ²»çãªã©ã®äžéšã³ãŒã¹ã§ã¯ãæéã50äžåãè¶ ããããšããããŸãããã®é«é¡ãªæéèšå®ã®èæ¯ã«ã¯ã䜿çšããæ©åšã®é«å質ãæœè¡ã¹ã¿ããã®å°éæ§ããããŠæœèšã®èšåãé¢é£ããŠãããšèããããŸããããããæéã®é«ããšããã«äŒŽãå§èªã®ãã€ããã¯ã顧客æºè¶³åºŠã«åœ±é¿ãäžããŠããŸãã
ãã§ããŒã¯ãªããã¯ã®æéäœç³»ã¯ãé«å質ãªæœè¡ãåæ ããŠãããã®ã®ããã®é«é¡ãªæéèšå®ã顧客ã®éã§åé¡èŠãããŠããŸãã
é«å質ãªæœè¡ãæäŸããããã®é«é¡ãªæéèšå®ã¯ãç¹ã«å šèº«è±æ¯ããããæ²»çãªã©ã®ç¹å®ã®ã³ãŒã¹ã§é¡èã§ããããããããã«ãã£ãŠã顧客ããã¯æéã«é¢ããäžæºãã匷åŒãªå§èªã«ãããã©ãã«ãå¢å ããŠããŸãââã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã§ã¯å šèº«è±æ¯ããããæ²»çã®ã³ãŒã¹ã50äžåãè¶ ããããšããããããã¯ä»ã®ã¯ãªããã¯ãšæ¯èŒããŠãé«ãäŸ¡æ Œèšå®ã§ããããã«ã顧客ããã¯ãé«é¡ã³ãŒã¹ãžã®å§èªããã€ãããšããè©å€ããããããã顧客æºè¶³åºŠã«åœ±é¿ãäžããŠããŸãââã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®æéäœç³»ã¯ãé«å質ãªæœè¡ã®æäŸãåæ ããŠãããã®ã®ãé«é¡ãªæéèšå®ã顧客ã®éã§åé¡ãšãªã£ãŠããŸããç¹ã«ãå§èªã®ãã€ããã顧客æºè¶³åºŠã«æªåœ±é¿ãäžããäžå ãšãªã£ãŠããããšã䌺ããŸãã
ãã§ããŒã¯ãªãã㯠äºçŽã·ã¹ãã ã®äœ¿ãåæ
ãã§ããŒã¯ãªããã¯ã®äºçŽã·ã¹ãã ã¯ããã®å©äŸ¿æ§ã«ãããŠäžéšã®å©çšè ããæ¹å€ãåããŠããŸããç¹ã«åæ¥ãç¥æ¥ã®äºçŽãæ··éããåžæããæ¥æã«äºçŽãåãããšãå°é£ãªå Žåããããšã®ææããããŸããããããã¯ãªããã¯ã®ç«å°ãæé垯ã«ãã£ãŠã¯ãäºçŽã®åãããããç°ãªããããäºåã«ç¢ºèªããããšãéèŠã§ãã
ãã§ããŒã¯ãªããã¯ã®äºçŽã·ã¹ãã ã¯ãç¹ã«ããŒã¯ã¿ã€ã ã«ãããŠå©çšè ã«ãšã£ãŠäžäŸ¿ããããããŠãããããããµãŒãã¹ã®è©äŸ¡ã«åœ±é¿ãåãŒããŠããŸãã
åæ¥ãç¥æ¥ã®äºçŽã®æ··éã¯ãç¹ã«å€ãã®å©çšè ãæœè¡ãåžæããæé垯ã«éäžããããçºçããŸãããã®ãããªç¶æ³ã¯ãå©çšè ã«ãšã£ãŠã¯å€§ããªäžäŸ¿ãšãªããç¹ã«äºå®ã®èª¿æŽãé£ããæ¹ã«ãšã£ãŠã¯ç¹ã«åé¡ãšãªããŸãââã
ããšãã°ãé±æ«ãç¥æ¥ã«äºçŽãåžæããæ£è ã¯ãæ°é±éåããäºçŽæ ãåãŸã£ãŠããŸãããšããããŸãããã®ãããæ¥ãªäºå®å€æŽãç·æ¥æã«ãããŠã¯ãåžæéãã®äºçŽãåãããšãå°é£ã«ãªãããšããããŸãã
ãã®ããã«ããã§ããŒã¯ãªããã¯ã®äºçŽã·ã¹ãã ã«ããã䜿ãåæã®åé¡ã¯ãç¹ã«å¿ããçŸä»£äººã«ãšã£ãŠã¯å€§ããªéå£ãšãªã£ãŠããŸããå©çšè ã®å©äŸ¿æ§ãåäžãããããã«ã¯ãäºçŽã·ã¹ãã ã®æ¹åãäºçŽæ ã®æ¡å€§ãæ±ããããã§ãããã
ãã§ããŒã¯ãªãã㯠ãããæ²»çã®å®æ
ãã§ããŒã¯ãªããã¯ã§æäŸããããããæ²»çã¯ãå»çã¬ãã«ã®é«ãã¢ãããŒããæ¡çšããå¹æãå®æããŠããæ£è ãå€ãããšãå ±åãããŠããŸããããããäžéšã®æ£è ããã¯æ²»çè²»çšãé«ããšã®ææããããã³ã¹ãããã©ãŒãã³ã¹ã«é¢ããŠã¯è©äŸ¡ãåãããç¹ããããŸãã
ãã§ããŒã¯ãªããã¯ã®ãããæ²»çã¯ãå¹æã®é¢ã§ã¯é«ãè©äŸ¡ãåŸãŠããŸãããæéã®é«ãã顧客æºè¶³åºŠã«åœ±é¿ãäžããŠããŸãã
ãã§ããŒã¯ãªããã¯ã§ã¯ããå§èªããæéããäºçŽããæ¥å®¢ããæœè¡ãã®5é ç®ã«é¢ããŠæªãè©å€ãç®ç«ã¡ãŸãââãç¹ã«ãé«é¡ãªæ²»çè²»çšã¯ãæ£è ã®éã§å€§ããªæžå¿µææãšãªã£ãŠãããé«ãå¹æã«ãããããããæéã®é«ããæ²»çãžã®ã¢ã¯ã»ã¹ã劚ããŠãããšããæèŠããããŸãââã
äŸãã°ããã§ããŒã¯ãªããã¯ã®ãããæ²»çã«é¢ããå£ã³ãã§ã¯ãå¹æãé«ããšè©äŸ¡ãã声ãå€ãäžæ¹ã§ãæéã®é«ãã匷åŒãªå§èªãåé¡ãšãããŠããŸãââããããã®åé¡ç¹ã¯ãç¹ã«è²»çšå¯Ÿå¹æãéèŠããæ£è ã«ãšã£ãŠå€§ããªéå£ãšãªã£ãŠããããšã䌺ããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®ãããæ²»çã¯å¹æçã§ãããã®ã®ãæéã®é«ããå§èªã®ãã€ããã顧客æºè¶³åºŠãäžããèŠå ãšãªã£ãŠããŸãããããã®åé¡ã解決ãããã°ãããå€ãã®æ£è ãæ²»çãåããæ©äŒãæã€ããšãã§ããã§ãããã
ãã§ããŒã¯ãªãã㯠ããã跡察ç
ãã§ããŒã¯ãªããã¯ã®ãããè·¡æ²»çã¯ãã¬ãŒã¶ãŒæ²»çãååŠããŒãªã³ã°ãå«ãé«åºŠãªå»çææ³ãçšããŠå¹æçã«è¡ãããŠããŸãããããã®æ²»çã¯ããããè·¡ã®æ¹åã«ãããŠäžå®ã®è©äŸ¡ãåããŠããŸãããããããããã®æ²»çã¯è€æ°åã®æœè¡ãå¿ èŠã§ãããæ²»çè²»çšãå šäœçã«é«é¡ã§ããããšã顧客ã®æžå¿µäºé ãšãªã£ãŠããŸãã
ãã§ããŒã¯ãªããã¯ã§æäŸããããããè·¡æ²»çã¯å¹æçã§ãããã®ã®ãé«é¡ãªæ²»çè²»çšã顧客ã®äžæºã®åå ãšãªã£ãŠããŸãã
ãã§ããŒã¯ãªããã¯ã§ã®ãããè·¡æ²»çã«é¢ããå£ã³ãã«ã¯ããå§èªããæéããäºçŽããæ¥å®¢ããæœè¡ãã®5é ç®ã§æªãè©å€ãç®ç«ã¡ãŸãââãç¹ã«ãé«é¡ãªæ²»çè²»çšã¯ãå¹æçãªæ²»çã§ãã£ãŠããå©çšè ã«ãšã£ãŠå€§ããªè² æ ãšãªãåŸãŸãââã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã§ã®ãããè·¡æ²»çã«ãããŠãã¬ãŒã¶ãŒæ²»çãååŠããŒãªã³ã°ãåããéã«è€æ°åã®æœè¡ãå¿ èŠã§ããããããæ²»çè²»çšãé«é¡ã«ããŠããŸãããã®ãããå¹æãæããŠããäžæ¹ã§ãæéã®é«ãã匷åŒãªå§èªã«é¢ããäžæºãå£ã³ããªã©ã§è¡šãããŠããŸãââã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®ãããè·¡æ²»çã¯å¹æçã§ãããšè©äŸ¡ãããŠããŸãããé«é¡ãªæ²»çè²»çšãšå§èªã®åé¡ã顧客æºè¶³åºŠãäžããèŠå ãšãªã£ãŠããŸãããããã®åé¡ã解決ããããšãããããªã顧客æºè¶³åºŠã®åäžã«ã€ãªããã§ãããã
ãã§ããŒã¯ãªãã㯠è±æ¯ãµãŒãã¹ã®è³ª
ãã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã¯ãæå 端ã®æ©åšã䜿çšããæœè¡åŸã®èã®ç¶æ ãè±æ¯å¹æã«å¯ŸããŠäžå®ã®è©äŸ¡ãåããŠããŸããããããæéãä»ã®ã¯ãªããã¯ãšæ¯èŒããŠé«ãã§ããããšãäºçŽã®åãã¥ãããããã³æ¥å®¢é¢ã§ã®åé¡ã顧客æºè¶³åºŠã«åœ±é¿ãäžããŠããŸãã
ãã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã¯ãæœè¡ã®è³ªã¯é«ããã®ã®ãæéã®é«ããšäºçŽã®åãã¥ããããµãŒãã¹ã®è©äŸ¡ãäžããèŠå ãšãªã£ãŠããŸãã
ãã§ããŒã¯ãªããã¯ã§ã¯ããå§èªããæéããäºçŽããæ¥å®¢ããæœè¡ãã®5é ç®ã«é¢ããŠæªãè©å€ãç®ç«ã£ãŠããŸãââãç¹ã«ãé«é¡ãªæéèšå®ãã顧客ã®ããŒãºã«åããªãå§èªã®ãã€ãããåé¡ãšãªã£ãŠããŸãââã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã§ã¯ãææ°ã®ã¬ãŒã¶ãŒæ©åšãçšããæœè¡ãæäŸãããŠããŸããããã®äžæ¹ã§ãé«é¡ãªæéèšå®ããå§èªããã€ãããšã®å£°ã顧客ããæãã£ãŠããŸãââããŸããäºçŽãåãã«ãããšããåé¡ãããããããã®åé¡ã顧客ã®æºè¶³åºŠãäžããŠããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã¯ãæœè¡ã®è³ªãšããé¢ã§ã¯é«ãè©äŸ¡ãåããŠããŸãããæéã®é«ããå§èªã®åé¡ãäºçŽã®åãã¥ããããµãŒãã¹ã®å šäœçãªè©äŸ¡ãäžããŠããŸãããããã®åé¡ãæ¹åããããšããããé«ã顧客æºè¶³åºŠãå®çŸããéµãšãªãã§ãããã
ãã§ããŒã¯ãªããã¯æ¹å€ã®è£åŽ
- ãã§ããŒã¯ãªããã¯ã®è±æ¯ã®æå¹æéã¯ïŒ
- ãã§ããŒã¯ãªããã¯ã§ã¯ãŒãªã³ã°ãªãã¯ã§ããŸããïŒ
- ãã§ããŒã¯ãªããã¯ã®å¯Ÿå¿ãšé¡§å®¢æºè¶³åºŠ
- ãã§ããŒã¯ãªããã¯ã®æ²»çæ³ã®æ¯èŒ
- ãã§ããŒã¯ãªããã¯ã®æœèšãšã¹ã¿ãã
ãã§ããŒã¯ãªããã¯ã®è±æ¯ã®æå¹æéã¯ïŒ
ãã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã«ã¯ç¹å®ã®æå¹æéãèšå®ãããŠããããå¥çŽããã³ãŒã¹ã®åæ°ã顧客ã®ããŒã¹ã«åãããŠæ¶åããããšãå¯èœã§ããããããå»çè±æ¯ã®æéãã©ã³ãé«é¡ã§ããããšã顧客ã®éã§åé¡èŠãããŠãããå¹æã®å®æã«ã¯æœè¡ã®ééãåæ°ã«ãã£ãŠæéããããããšããããŸãã
ãã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã¯ãæå¹æéã®æè»æ§ããããã®ã®ãé«é¡ãªæéèšå®ã顧客æºè¶³åºŠã«åœ±é¿ãåãŒããŠããŸãã
顧客ãèªåã®ããŒã¹ã§æœè¡ãåããããç¹ã¯è©äŸ¡ãããŠããŸãããè±æ¯ãµãŒãã¹ã®é«é¡ãªæéãã©ã³ã顧客ã«ãšã£ãŠå€§ããªè² æ ãšãªã£ãŠããŸãââããŸããæœè¡ã®ééãåæ°ã«ãã£ãŠå¹æãå®æãããŸã§ã®æéãç°ãªããããé·æçãªèšç»ãå¿ èŠãšãªããŸãã
æ¿åºåºå ±ã«ãããçŸå®¹å»çãµãŒãã¹ã®æ¶è²»è ãã©ãã«ãã®å ±åã«ããå»çè±æ¯ã®æéãã©ã³ã®é«é¡ãããå¹æã®å®æã«æéããããããšã顧客ã®äžæºã®äžå ãšããŠæããããŠããŸãââããããã®èŠå ã¯ããã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã«ããã顧客æºè¶³åºŠã«çŽæ¥çãªåœ±é¿ãäžããŠãããšèããããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®è±æ¯ãµãŒãã¹ã¯ãæå¹æéã®æè»æ§ãšããå©ç¹ããããã®ã®ãé«é¡ãªæéèšå®ãšå¹æãå®æãããŸã§ã®æéãé·ãããšã顧客æºè¶³åºŠã®äœäžã«ã€ãªãã£ãŠããŸãã顧客ã®ããŒãºã«åãããæéãã©ã³ãæœè¡ããã»ã¹ã®æ¹åããããé«ã顧客æºè¶³åºŠãå®çŸããéµãšãªãã§ãããã
ãã§ããŒã¯ãªããã¯ã§ã¯ãŒãªã³ã°ãªãã¯ã§ããŸããïŒ
ãã§ããŒã¯ãªããã¯ã§ã®ã¯ãŒãªã³ã°ãªãã¯æ³çã«èªããããŠããªããããå¥çŽåŸã®ãã£ã³ã»ã«ãè¿éã¯ååãšããŠé£ãããšãããŠããŸããããã«ãããå¥çŽåã®ååãªæ å ±åéãšæ€èšãéåžžã«éèŠã«ãªããŸãã
ãã§ããŒã¯ãªããã¯ã§ã®ã¯ãŒãªã³ã°ãªãã¯ãæ³çã«å¶éãããŠãããå¥çŽåŸã®ãã£ã³ã»ã«ãè¿éã¯äžè¬çã«èªããããŠããŸããã
ã¯ãŒãªã³ã°ãªãã¯äžè¬çã«ãæ¶è²»è ãäžèŠãŸãã¯äžé©åãªå¥çŽãç¡å¹ã«ããããã®æ³çæ©é¢ã§ããããã§ããŒã¯ãªããã¯ã§ã¯ãã®å¶åºŠã®é©çšå€ãšãããŠããŸãããã®ãããå¥çŽåã«ã¯æœèšã®è©å€ãæœè¡å 容ãæéäœç³»ãªã©ã«ã€ããŠååãªèª¿æ»ãå¿ èŠã§ãã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã§ã¯ãã¹ã¿ããã®æ 床ã«é¢ããåŠå®çãªå£ã³ããèŠãããããšããããŸãââããã®ãããªæ å ±ãå¥çŽåã®æ€èšææãšããŠéèŠã§ãããã¯ãŒãªã³ã°ãªããã§ããªãç¶æ³ã§ã¯ãããæ éãªæ€èšãæ±ããããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã§ã®ã¯ãŒãªã³ã°ãªãã¯å®æœãããŠããªããããå¥çŽåã«ã¯æœèšã®è©å€ãæéäœç³»ãæœè¡å 容ã«ã€ããŠååãªæ å ±åéãå¿ èŠã§ãã顧客ã¯ãå©çšã決å®ããåã«ããã¹ãŠã®èŠå ãæ éã«æ€èšããå¿ èŠããããŸãã
ãã§ããŒã¯ãªããã¯ã®å¯Ÿå¿ãšé¡§å®¢æºè¶³åºŠ
ãã§ããŒã¯ãªããã¯ã®ã¹ã¿ãã察å¿ã¯ãäžéšã®é¡§å®¢ããã¯æ 床ãæªããšã®ææããããŸãããå šäœçã«ã¯èŠªåã§å°éçãªãµãŒãã¹ãè©äŸ¡ãããŠããŸãã顧客æºè¶³åºŠã«é¢ããŠã¯ãé«å質ãªæœè¡ãšãµãŒãã¹ãé«ãè©äŸ¡ãããäžæ¹ã§ãæéã®é«ããäºçŽã®åãã¥ããããã¡ãªãããšããŠæããããŠããŸãã
ãã§ããŒã¯ãªããã¯ã®ã¹ã¿ãã察å¿ã¯ãå šäœçã«ã¯é«ãè©äŸ¡ãåããŠããŸãããäžéšã®é¡§å®¢ããã®åŠå®çãªè©äŸ¡ã圱é¿ããŠé¡§å®¢æºè¶³åºŠã«ã°ãã€ãããããŸãã
ã¯ãªããã¯ã®ã¹ã¿ããã¯ãäžè¬çã«ã¯èŠªåã§å°éçãªå¯Ÿå¿ãæäŸããŠããŸãããåã ã®ã¹ã¿ããã®å¯Ÿå¿ã«ãã£ãŠé¡§å®¢ã®çµéšã«å·®ãçããŠããŸãããŸããæœè¡ã®è³ªããµãŒãã¹ã®é«ãã顧客æºè¶³åºŠãé«ããŠããŸãããæéã®é«ããäºçŽã®åãã¥ããã¯ãã¡ãªãããšããŠææãããŠããŸãã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã§ã¯7çš®é¡ã®è±æ¯æ©åšã䜿ãåãããªã©ãé«åºŠãªå»çè±æ¯ã®æäŸãè¡ãããŠããŸãââããã®ãããªé«å質ãªæœè¡ã«ãããããããæéã®é«ããäºçŽã·ã¹ãã ã®äžäŸ¿ãã顧客æºè¶³åºŠã«åœ±é¿ãäžããŠãããšããç¶æ³ããããŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®é¡§å®¢æºè¶³åºŠã¯ãã¹ã¿ããã®å¯Ÿå¿ãæœè¡ã®è³ªã®é«ãã«ããäžå®ã®é«è©äŸ¡ãåŸãŠããŸãããæéã®é«ããäºçŽã·ã¹ãã ã®åé¡ã顧客æºè¶³åºŠãäžããèŠå ãšãªã£ãŠããŸãããããã®åé¡ã®è§£æ¶ãããããªã顧客æºè¶³åºŠã®åäžã«ç¹ããã§ãããã
ãã§ããŒã¯ãªããã¯ã®æ²»çæ³ã®æ¯èŒ
ãã§ããŒã¯ãªããã¯ã®æ²»çæ³ã¯ãææ°ã®å»çæ©åšãšå°éç¥èãæã€ã¹ã¿ããã«ããæäŸãããé«å質ãªãµãŒãã¹ã§ç¥ãããŠããŸããããããä»ã¯ãªããã¯ãšæ¯èŒãããšãæéã®é«ããç¹å®ã®æœè¡æ¹æ³ã«ãããŠä»ã®ã¯ãªããã¯ãããé©ããŠããå¯èœæ§ããããŸãã
ãã§ããŒã¯ãªããã¯ã®æ²»çæ³ã¯ãé«å質ãªãµãŒãã¹ãæäŸããäžæ¹ã§ãæéã®é«ããæ²»çæ³ã®éžæè¢ã«ãããŠä»ã®ã¯ãªããã¯ãšæ¯èŒããå Žåã®ãã¡ãªãããååšããŸãã
ãã§ããŒã¯ãªããã¯ã§ã¯ã7çš®é¡ã®è±æ¯åšã䜿ãåãããªã©ãå€æ§ãªæ²»çãªãã·ã§ã³ãæäŸããŠããŸããããããå¿ ããããã¹ãŠã®é¡§å®¢ã®ããŒãºã«åèŽããããã§ã¯ãããŸããââããŸããé«é¡ãªæéèšå®ã¯é¡§å®¢ã«ãšã£ãŠå€§ããªè² æ ãšãªãããšããããŸãã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã§ã¯ãå šèº«è±æ¯ïŒVIOã»é¡å«ãïŒã®5åã³ãŒã¹ã501,600åãšããæéèšå®ã§æäŸãããŠãããããã¯ä»ã®ã¯ãªããã¯ãšæ¯èŒããŠãé«äŸ¡ãªèšå®ã§ãââããã®ãããªé«é¡ãªæéèšå®ã¯ãæ²»çã®è³ªãé«ããŠãã顧客ã«ãšã£ãŠå€§ããªæ±ºæãšãªãåŸãŸãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®æ²»çæ³ã¯ãé«å質ãªãµãŒãã¹ãæäŸããŠãããã®ã®ãæéã®é«ããéå®ãããæ²»çãªãã·ã§ã³ããã¡ãªãããšãªã£ãŠããŸãã顧客ã¯ããããã®èŠçŽ ãèæ ®ããŠãèªèº«ã«æé©ãªã¯ãªããã¯ãéžæããå¿ èŠããããŸãã
ãã§ããŒã¯ãªããã¯ã®æœèšãšã¹ã¿ãã
ãã§ããŒã¯ãªããã¯ã®æœèšã¯ãæž æœã§çŸä»£çãªãã¶ã€ã³ãç¹åŸŽã§ãææ°ã®å»çæ©åšãæŽåãããŠããããšãè©äŸ¡ãããŠããŸããã¹ã¿ããã¯å°éçãªç¥èãæã¡ãå€ãã®å Žåãæ£è ã«å¯ãæ·»ã£ã察å¿ãå¿ãããŠããŸããããããäžéšã®æ£è ããã¯ã¹ã¿ããã®å¯Ÿå¿ã«é¢ããŠäžæºã®å£°ãæãã£ãŠããŸãã
ãã§ããŒã¯ãªããã¯ã®æœèšã¯ææ°ã®èšåãåããæž æœæããããŸãããã¹ã¿ããã®å¯Ÿå¿ã«ã€ããŠã¯é¡§å®¢æºè¶³åºŠã«ã°ãã€ããããããšã確èªãããŠããŸãã
ãã§ããŒã¯ãªããã¯ã®æœèšã¯æ£è ã«ãšã£ãŠå¿«é©ã§ãããšè©äŸ¡ãããäžæ¹ã§ãã¹ã¿ããã®å¯Ÿå¿ã«ã¯äžéšäžæºã®å£°ãååšããŸããã¹ã¿ããã®åœããå€ããããããšã¯ãã©ã®ã¯ãªããã¯ã§ãèŠåããããããšã§ããããã§ããŒã¯ãªããã¯ã§ã¯ç¹ã«æªãè©å€ãç«ã£ãŠããããšãææãããŠããŸãââã
å ·äœçã«ã¯ããã§ããŒã¯ãªããã¯ã®ã¹ã¿ããã®äžã«ã¯ãæ£è ã®èŠæã«ååå¿ããããªãããããã¯äžé©åãªæ 床ãåãè ãããããšãå ±åãããŠããŸãããããã®ã¹ã¿ããã®è¡åã¯ãã¯ãªããã¯å šäœã®è©äŸ¡ã«åœ±é¿ãäžããäžéšã®æ£è ã«äžæºãäžããŠããç¶æ³ã§ãã
çµè«ãšããŠããã§ããŒã¯ãªããã¯ã®æœèšã¯é«å質ãªãããã¹ã¿ããã®å¯Ÿå¿ã«é¢ããŠã¯æ¹åã®äœå°ãããããšã䌺ããŸããæ£è ã®æºè¶³åºŠãäžå±€é«ããããã«ã¯ãã¹ã¿ããã®ç ä¿®ã察å¿ã®èŠçŽããéèŠã§ãã
ãã§ããŒã¯ãªãã㯠ææª ãŸãšã
èšäºã®ãã€ã³ãããŸãšããŸãã
- ãã§ããŒã¯ãªããã¯ã§ã¯ãäžéšã®é¡§å®¢ããã¹ã¿ããã®æ 床ãæªããšã®ææããã
- æœèšã¯æž æœã§çŸä»£çãªãã¶ã€ã³ãææ°ã®å»çæ©åšãæŽåãããŠãã
- æœè¡ã®è³ªããµãŒãã¹ã¯é«ãè©äŸ¡ãããããæéã®é«ããäºçŽã®åãã¥ãããåé¡
- æ²»çæ³ã¯é«å質ã ãæéãé«ããç¹å®ã®æœè¡ã«ã¯ä»ã¯ãªããã¯ãé©ããŠããå Žåã
- ã¯ãŒãªã³ã°ãªãã¯æ³çã«å¶éãããŠãããå¥çŽåŸã®ãã£ã³ã»ã«ãè¿éã¯é£ãã
- è±æ¯ãµãŒãã¹ã¯é«å質ãªæ©åšã䜿çšããããæéãä»ã®ã¯ãªããã¯ãšæ¯ã¹ãŠé«ã
- ãããæ²»çã¯å»çã¬ãã«ã®é«ãã¢ãããŒããæ¡çšãæéã®é«ãã«ã¯äžæºã
- ãããè·¡æ²»çã¯å¹æçã ããé«é¡ãªæ²»çè²»çšã倧ããªè² æ ã«ãªãå¯èœæ§
- è±æ¯ã®å®äºåæ°ã¯5åãã6åãç®å®ã ããå人差ããã
- ã¹ã¿ããã¯å°éç¥èãæã¡ãæ£è ã«å¯ãæ·»ã£ã察å¿ãå¿ãããŠããããäžæºã®å£°ã
ã³ã¡ã³ã